Hobbywing eFoil-Warranty period

After-sales service plan

• When you encounter a problem that cannot be solved and there are no corresponding solutions in the manual, you can contact Hobbywing Technology for help. When contacting, please explain the problem you encountered in detail. Hobbywing's technical support staff will try to guide you through email, phone, etc. to solve the problems you encounter.
• If you still cannot solve the problem you are experiencing, please send the product back to Hobbywing. Hobbywing Technology will arrange after-sales service for you according to the corresponding warranty service type of the product. If the product is seriously damaged, please contact after-sales service for timely repair.

Warranty conditions

Products that meet the following three conditions at the same time are eligible for warranty:

• For users who cannot provide valid proof of purchase, the warranty period is within 240 days from the date of shipment (including the expiration date); for users with valid purchase proof, the warranty period is within 180 days from the date of purchase (including the expiration date) On the same day, the purchase date indicated on the valid voucher shall prevail);
• After testing by our technical staff, it is indeed a quality problem with the product itself (product failure caused by defective components or processes);
• The warranty code serial number on the product is clearly legible (not missing, damaged, or dirty);

Note: For products that have expired and been returned to the factory for repair. You can enjoy the extended warranty service for 60 days after repair (calculated from the date of repair and return).

Non-after-sales protection coverage

• The product or part is out of warranty.
• Damage caused by transportation, loading and unloading during the return, exchange and repair process.
• Any damage caused by unauthorized repair or disassembly without authorization from Hobbywing Technology, such as modifying circuits, modifying battery packs, etc.
• Product damage caused by accidental factors or human factors, such as mechanical damage, severe battery deformation, power cord disconnection, etc.
• Any product damage caused by failure to install, use, store, and maintain in accordance with the requirements of the product manual.
• Failure or damage caused by the use of non-original accessories, such as the use of unmatched chargers, unmatched hydrofoils, etc.
• Failure or damage caused by forced use of this product beyond normal usage conditions, such as overloading, damaged components, use of batteries with quality issues, use in areas not recommended by this manual, extreme sports, etc.
• The warranty code serial number on the product warranty card is missing, damaged, or dirty so that it cannot be identified, and the identification label of the product or component has been changed or removed.
• Natural wear and tear or appearance damage that does not affect the function of the product after use is not covered by the warranty, such as wear of the board shell, carrying case, etc.
• Product damage caused by force majeure factors such as earthquakes, fires, floods, etc.

Freight handling

• Mainland China: For products that meet the warranty conditions, the customer pays the shipping fee to be shipped to Hobbywing Technology, and Hobbywing Technology pays the shipping fee to return the product to the customer after repair.
• Areas outside mainland China: Regardless of whether it is under warranty or not, the return shipping fee is borne by the customer. Please contact your local dealer as much as possible to return the product to the factory for centralized repairs to save expensive express delivery and bank processing fees.
• If the customer needs our company to upgrade the software on his or her behalf, the customer will bear all the round-trip shipping costs.

Note: When sending repair products back, users should choose a regular express delivery company (overseas customers can choose DHL, FedEx or UPS express delivery). After sending, please contact our after-sales department to facilitate timely receipt and processing.